The key point that makes any cooperation successful is confidence. Confidence in the product, in the partner and the client’s confidence in the company. However, building trust is a pretty tough task that requires much effort and time. M.Water co. – is a big water delivery service that proved to be trustworthy among its clients. They provide 15-liter water bottles to organizations, factories, and normal households on a weekly basis.
Initially, to have all the data and processes arranged at hand, the company used SAP because it is a popular CRM. However, it has its drawbacks that M.Water wanted to change. The license and customization cost a pretty penny. The company must purchase the software and hardware necessary to run the programs company-wide.
They needed to replace legacy call-center CRM with a customized one. Although it still needed modifications, EspoCRM turned out to be a great choice. M.Water addressed SapientPro’s developers to help them with it.
There are several advantages of EspoCRM for the Thai water delivering company:
- It is an open-source CRM with own community;
- Flexible solution for any business project;
- No need for 500 k payment per year for SAP license;
- Super fast and intuitive in the working process.
Our first test task was to prove to our client that EspoCRM is scalable and can handle big databases. We had around 11 million records to migrate from SAP quickly.
During our presentation, we showed that CRM is upscaling to a large array of data like that. Then the development for M.Water started. Besides simple data migration, we had to customize the CRM to meet the client’s needs.
The call center consists of around 200-300 people working there. And the number of clients overcomes drastically these figures, so the editing of the delivering schedule or processing any other client’s order takes a lot of time.
The system makes it easier for the company by automating the whole process. In such a way it becomes easier to decide who takes the task, who closes it, who assigns the task to other workers. The operator can use a comfortable interface and conduct all the operations much faster.