Privacy Policy

Introduction

At SapientPro, we value and respect your privacy. We are firmly committed to protecting any information we collect from or about you. This Privacy Policy outlines how we handle your personal data when you use our website, applications, and services (collectively referred to as "Services"). This Privacy Policy does not cover content or data that we process on behalf of our business customers, such as through our APIs or other integrated services. Those data practices are governed by our customer agreements.

Data Controller

If you are located in the European Economic Area (EEA) or Switzerland, the controller of your personal data is: SapientPro Prutska 4, Chernivtsi, Ukraine Sepapaja 6, Tallinn, Estonia Email: ua@sapient.pro | ee@sapient.pro Phone: +1 332 900 62 48 If you are located in the United States, the data controller is: SapientPro 98 Cuttermill Road, Suite 466, Great Neck, NY 11021, USA Email: hello@sapientpro.com

Personal Data We Collect

We may collect various types of personal data from you or about you when you interact with our Services:

Personal Data You Provide:

• Communication Information: When you contact us via email, social media, or other channels, we may collect your name, contact details, and any other personal information included in your communications.
• Other Information You Provide: This may include information submitted through surveys, event registrations, or identity verification, such as name, age, and other identifying details.

Personal Data We Collect Automatically:

• Log Data: Includes data automatically sent by your browser or device, such as IP address, browser type and settings, the date and time of your visit, and your interactions with the Services.
• Usage Data: Refers to information on how you use the Services—what content you view or interact with, features you access, and actions you take. This may include time zone, country, access dates and times, and your device’s technical characteristics.
• Device Information: Information about the device you use to access the Services, such as device name, operating system, browser type, and unique identifiers.
• Location Information: We may estimate your general location using your IP address to enhance security and improve service delivery.
• Cookies and Similar Technologies: We use cookies and similar technologies to operate, personalize, and improve our Services. Cookies may store some of the personal data mentioned above. For more information, please refer to our Cookie Policy.

How We Use Personal Data

We may use your personal data for various purposes, including:

• To operate, maintain, and improve our Services;
• To develop new features and conduct internal research;
• To respond to inquiries and communicate with you, including about updates, offers, or events;
• To detect, investigate, and prevent fraudulent or illegal activity;
• To ensure the security and integrity of our systems;
• To comply with applicable legal requirements;
• To protect the rights, property, and safety of SapientPro, our users, or third parties.

We may also aggregate or de-identify your personal data, which we may use for analytics, service improvement, and research. Such data will be maintained in de-identified form and will not be reidentified unless required by law.

Disclosure of Personal Data

We may share your personal data in the following cases:

• With Government Authorities or Third Parties: To comply with legal obligations, protect our legal rights, prevent fraud or security threats, or in cases where disclosure is required or appropriate to address unlawful activity or protect the public.
• In Business Transfers: In the context of mergers, acquisitions, reorganizations, or similar transactions, personal data may be disclosed to involved parties and transferred as part of the assets of the company.

We do not sell your personal data.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes providing services, resolving disputes, ensuring security, and complying with legal obligations. Retention duration depends on factors such as:

• The nature and purpose of the data;
• The sensitivity of the data;
• The potential risks of unauthorized access;
• Legal or regulatory requirements.

Your Rights

You have the following rights under applicable data protection laws:

• The right to access your personal data and learn how it is processed;
• The right to correct or update your personal data;
• The right to request deletion of your personal data;
• The right to restrict or object to our processing of your personal data;
• The right to data portability;
• The right to withdraw consent, where applicable;
• The right to file a complaint with your local data protection authority.

You can exercise these rights by contacting us at info@sapient.pro. We are committed to addressing your requests and concerns.

You also have the right to:

• Object at any time to the use of your personal data for direct marketing;
• Object to processing based on our legitimate interests.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that a child has provided us with personal data, please contact us at info@sapient.pro, and we will take steps to delete the data. Users under 18 must have parental or guardian permission to use our Services.

Security

We take reasonable administrative, technical, and organizational measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We urge you to take caution when sharing information online. We are not responsible for breaches caused by unauthorized access to your account or third-party platforms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will post the updated version and update the effective date. If legally required, we will also provide additional notice.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:

Email: info@sapient.pro Mailing Address: Refer to Section 2 (Data Controller)