Use of chatbot, AI, machine learning in ecommerce: real examples The pace at which the e-commerce industry is growing and enlarging nowadays is immense, as well as the people’s expectations. By 2021, e-commerce sales are expected to reach 17.5 percent of all retail sales worldwide. What else can be done to improve user experience and make online purchasing easier? Alongside with e-commerce various technologies are evolving to meet the customers’ needs. Such terms as Artificial Intelligence, Machine Learning or chatbots are heard almost everywhere now. While some people express their concerns that AI will run the world soon and leave the people unemployed, more and more eCommerce business owners choose to implement new technology and reap benefits of it. view
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