CRM software

CRM software

Equip yourself with a tool that will help to overcome business operating challenges and get to the grips of the customer base. With CRM software, you will automatize the mundane processes that used to take over much time and effort. SapientPro can create a personalized solution of top-notch for you, as it is CRM that we began our software development journey with!

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OUR ACHIEVEMENTS IN THE FIELD OF BUSINESS DIGITAL TRANSFORMATION
100% Job Success
11 Projects
4.9 / 5

How is CRM beneficial to your business?

team collaboration

CRM improves your team's collaboration

Running campaigns and generating leads is possible without CRM. However, this system saves tons of time, as it standardizes the workflow. When you have a pre-planned procedure of how to do things, you don’t focus on redundant decision making. This way, your workers will centralize their minds on more important tasks that can be done only by humans, and CRM will form a database and segment customers itself.

CRM organizes growing clientele

There’s so much to think about when working with a client base. You need to assign, qualify, convert leads, and eventually turn them into customers. Then, it’s time to think about order management and the after-sale service. If you have 10000+ customers, it is so hard to get to the grips of everything. The bigger your clientele becomes the more powerful CRM you need to improve and accelerate all these processes. The clientele will grow with good product quality and service. Service is a matter of your CRM.

growing clientele
statistical database

CRM accumulates statistical database

Each client orders and makes requests based on its own motives that you need to understand in order to be closer to your target audience. Thus, each piece of information your customers decide to give away to you is highly valuable because you can convert it into data to be analyzed. Insights, especially those turned into numbers, are what will show you if your business is effective and what aspects need improving.

Types of CRM software we can develop for you

Operational

If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.

Analytical

Why? Why did one client order the product without long considerations and the other abandoned your cart? Most importantly, what qualities and aspects are common among your customers? To find out all of that you need good analytical CRM. Figure out which touchpoints encourage your clients to engage with your product. Segment your clientele by age, residence, gender, income, or education. Know your target audience as you know yourself, even better.

Collaborative

The moment the operational and analytical needs of your business are satisfied, it is time to focus on boosting regular client's loyalty. Collaborative CRM allows your team to work together more efficiently. Vendors, suppliers, departments, and distributors - every team player will be available in one system, ready to share relevant info with their co-workers.

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Types of CRM software we can develop for you

Operational
Analytical
Collaborative

Operational

If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.

If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.

CRM development services we provide

custom crm

Custom CRM development

If you are tired of paying fees to corporations, develop your own solution with us!

data migration

Data migration

Need to move all data from one CRM into another with time-efficiency and speed? Contact us!

customization

Open-source platform customization

Add functionality to CRM platforms when your business grows.

maintenance

Maintenance

Update your CRM software to keep it convenient for your team.

CRM top trends

Artificial Intelligence

Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.

Mobile CRM

Untie your employee's relationships with personal computers. Provide them with flexibility and the growing performance of mobile CRM.

Social CRM

Social CRM integrates social media services that allow you to communicate with clients in additional channels and evaluate your target audience through the analysis of their social media activity.

Hyper personalization

Your clients want to feel special in terms of content, services, and products they are offered. 86% of customers are willing to pay more if you give them this feeling of special customer experience.

CRM top trends

Artificial Intelligence
Mobile CRM
Social CRM
Hyper personalization
high traffic

Artificial Intelligence

Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.

Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.

What can we offer?

We can provide you with an intuitive structure and design so that it will be easy to use by all participants. With SapientPro you get the best quality/price ratio that will fit your budget. We will consult you about the technologies and features if you have no idea what to begin with. If you need to continue our collaboration after the end of the project, we can provide you with after-launch support - to add new features or alter the design.

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SapientPro + Your CRM project equals

cost-efficiency

Cost-efficiency

Include only the features your business requires, and don't overpay for what you don't need.

advance

Advance

Play with trends, and engage customers with up-to-date solutions.

user-friendliness

User-friendliness

Make your stuff's life easier by designing a convenient CRM they won't want to avoid.

flexibility

Flexibility

Choose a solution that will be easy to build upon, if you need new features and improved design.

What clients say about us

You ask - we answer

Who can benefit from CRM?

Any type of business - from SaaS to E-Commerce - can benefit from CRM if they need to collect, process, and use the information about their users. If you need to know your target audience better and address each member of it properly - you do need CRM.

Can I customize the CRM?

Yes, you can choose an existing open-source solution and we will customize it for you, as we did it with MWater, managing EspoCRM for them.

What does the development process look like?

It is an iterative process. First, we discuss your business' objectives, gather the specification about each aspect of development (how you would want to see it), and analyze what is possible to be done. Then, we create a prototype for you. Then we code (backend and frontend) and deploy. After you gather feedback from your users, we implement updates if necessary.

How much time and costs does it take to build one?

It all depends on the complexity of the product. You may choose the basic features, and it will save both time and money. You may want to go for a powerful security system, and for integration, you may need to pay a lot. To find out the exact cost, write to us. You can tell us the budget you count on, and we will help you choose the best solutions and technologies to provide you with the optimal quality/price ratio.

Want to talk about your project?

We will listen with pleasure!

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