Equip yourself with a tool that will help to overcome business operating challenges and get to the grips of the customer base. With CRM software, you will automatize the mundane processes that used to take over much time and effort. SapientPro can create a personalized solution of top-notch for you, as it is CRM that we began our software development journey with!
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Running campaigns and generating leads is possible without CRM. However, this system saves tons of time, as it standardizes the workflow. When you have a pre-planned procedure of how to do things, you don’t focus on redundant decision making. This way, your workers will centralize their minds on more important tasks that can be done only by humans, and CRM will form a database and segment customers itself.
There’s so much to think about when working with a client base. You need to assign, qualify, convert leads, and eventually turn them into customers. Then, it’s time to think about order management and the after-sale service. If you have 10000+ customers, it is so hard to get to the grips of everything. The bigger your clientele becomes the more powerful CRM you need to improve and accelerate all these processes. The clientele will grow with good product quality and service. Service is a matter of your CRM.
Each client orders and makes requests based on its own motives that you need to understand in order to be closer to your target audience. Thus, each piece of information your customers decide to give away to you is highly valuable because you can convert it into data to be analyzed. Insights, especially those turned into numbers, are what will show you if your business is effective and what aspects need improving.
If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.
Why? Why did one client order the product without long considerations and the other abandoned your cart? Most importantly, what qualities and aspects are common among your customers? To find out all of that you need good analytical CRM. Figure out which touchpoints encourage your clients to engage with your product. Segment your clientele by age, residence, gender, income, or education. Know your target audience as you know yourself, even better.
The moment the operational and analytical needs of your business are satisfied, it is time to focus on boosting regular client's loyalty. Collaborative CRM allows your team to work together more efficiently. Vendors, suppliers, departments, and distributors - every team player will be available in one system, ready to share relevant info with their co-workers.
If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.
If you notice your team spends too much time just organizing the leads, it is a sign that it's time to go for operational CRM. It gives a major insight into your client's activities with your business. Overall, it's all about sales. Operational CRM utilizes information about the interaction with customers from the moment they register on your resource to the moment you obtain payments for services or products. In addition, an operational solution allows project managers to assign tasks to team members fast and then track their productivity.
Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.
Untie your employee's relationships with personal computers. Provide them with flexibility and the growing performance of mobile CRM.
Social CRM integrates social media services that allow you to communicate with clients in additional channels and evaluate your target audience through the analysis of their social media activity.
Your clients want to feel special in terms of content, services, and products they are offered. 86% of customers are willing to pay more if you give them this feeling of special customer experience.
Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.
Data ingestion and retrieval transforms with AI, making your analytical aspect of business even smoother. Moreover, it can enable more accurate predictions based on current information.
We can provide you with an intuitive structure and design so that it will be easy to use by all participants. With SapientPro you get the best quality/price ratio that will fit your budget. We will consult you about the technologies and features if you have no idea what to begin with. If you need to continue our collaboration after the end of the project, we can provide you with after-launch support - to add new features or alter the design.
Project Manager, M.Water Co., Ltd.
"SapientPro’s clients are in good hands. SapientPro was able to follow a strict agile process effectively, ultimately allowing for weekly deployments"
CEO, Aphorismus OÜ
"They made project discussions very comfortable and easy. There don’t push for any contract—instead, they simply send me an invoice, which I highly appreciate"
Any type of business - from SaaS to E-Commerce - can benefit from CRM if they need to collect, process, and use the information about their users. If you need to know your target audience better and address each member of it properly - you do need CRM.
Yes, you can choose an existing open-source solution and we will customize it for you, as we did it with MWater, managing EspoCRM for them.
It is an iterative process. First, we discuss your business' objectives, gather the specification about each aspect of development (how you would want to see it), and analyze what is possible to be done. Then, we create a prototype for you. Then we code (backend and frontend) and deploy. After you gather feedback from your users, we implement updates if necessary.
It all depends on the complexity of the product. You may choose the basic features, and it will save both time and money. You may want to go for a powerful security system, and for integration, you may need to pay a lot. To find out the exact cost, write to us. You can tell us the budget you count on, and we will help you choose the best solutions and technologies to provide you with the optimal quality/price ratio.
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